Legal

Return & Refund Policy

Last updated: September 2, 2026

The short version: subscription charges are final, but you can cancel anytime and you'll keep Plus access through the end of the period you already paid for — we just don't prorate or refund the unused portion.

1. Summary

This policy covers ChoreHub Plus, our paid subscription tier. ChoreHub's free tier has no charge and nothing to refund.

2. No refunds for past billing periods

All ChoreHub Plus charges — monthly or annual — are non-refundable once billed. This includes situations where you simply change your mind, forget to cancel before a renewal, or use the Service for only part of a billing period. We recommend canceling before your renewal date if you don't plan to continue.

3. Cancel anytime, no proration

  • You can cancel your ChoreHub Plus subscription at any time — there's no minimum commitment and no cancellation fee.
  • When you cancel, your subscription won't renew again, but you keep full Plus access through the end of the billing period you already paid for.
  • We don't prorate: canceling partway through a monthly or annual period doesn't generate a partial refund or credit for the unused time.
  • After your paid period ends, your household automatically reverts to the Free tier — your data isn't deleted, but Plus-only features (like Trusted Households and in-depth reports) become unavailable until you resubscribe.

4. How to cancel

You can cancel anytime from your account settings inside the app, or through the Paddle-hosted customer portal linked in your subscription receipt email. Cancellation takes effect immediately for future renewals; it does not cut off your current paid period early.

5. Billing errors

If you're charged in error — for example, a duplicate charge, or a charge after you canceled — contact us at [email protected] with your account email and receipt, and we'll investigate and correct genuine billing mistakes. This is separate from, and doesn't change, our no-refund policy for regular subscription charges.

ChoreHub Plus subscriptions are sold by Paddle.com Market Limited, acting as merchant of record. In some jurisdictions (for example, under EU or UK consumer law), you may have a statutory right to a refund or cooling-off period that this policy cannot override. Where that applies, Paddle will handle the request in accordance with applicable law and their own Buyer Terms. Nothing in this policy limits any right you have under law that cannot be waived.

7. Free tier

ChoreHub's Free tier is, and will always be, free to use for a single household — there's no charge and so nothing to return or refund.

8. Contact us

Questions about a charge or cancellation? Email us at [email protected].